Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Josh Mills

Josh Mills

October 22, 2025

5  out of  5
rating by Josh Mills
"What began as a very frustrating experience has turned into one that truly exceeded my expectations. Early on, I felt unsupported during the claims process and faced challenges getting the clarity I needed, which left me discouraged. In the end, though, Todd Selkirk and his team went above and beyond to make things right. Todd personally stepped in, explored every possible avenue within State Farm, and after months of persistence helped turn what started as a denial into a full replacement. It took patience, but I ultimately received the level of service and protection I hoped for when choosing State Farm. This experience showed me the value of having an agent who will advocate for you. While it wasn’t a simple path, Todd’s dedication to resolving my situation has earned my trust. I can now confidently give this office 5 stars and recommend them to others."
We responded:
"Thank you for taking my call this morning. My team and I try hard to provide our customers with excellent service and I'm sorry you felt we came up short. As I mentioned I'm more than happy to reach back out to claims and to our local manager to see if we can get it reviewed by another set of eyes. Please know I appreciate your business and that I will do everything in my power to help get you a positive resolution. "
Profile photo of J M.

J M.

September 10, 2025

5  out of  5
rating by J M.
"I've used this office with Todd and Misty since I moved to the area. I've never had better service from real, caring, people! They have supported me personally and in my business endeavors."
We responded:
"We appreciate your review! We are delighted to know you are happy with our State Farm office. It's been a pleasure for us to be able to partner with your business, too! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Ellen Griffin

Ellen Griffin

August 22, 2025

5  out of  5
rating by Ellen Griffin
"Misty McGarry, Took care of my mothers claim, in the most efficient, timely and most effective way possible. She went far beyond by expediting it and getting with the repair company to get all the documents needed . She was a phenomenal help and kept in constant contact. I can't say enough positive about her help during a very stressful situation. Customer service matters, and she knocked it out of the park. Many Thanks Ellen Griffin-Presley"
We responded:
"Thank you, Ellen, for sharing your experience of working with Misty! We’re thrilled to hear of your positive claim experience. Your satisfaction is our top priority! We're always here to help!! Thanks again for sharing your kind words!"
Profile photo of pam towe

pam towe

July 29, 2025

5  out of  5
rating by pam towe
"Todd and Misty were super knowledgeable and efficient getting a Renters Policy drawn up SAME afternoon for my son who will be in his 1 st apartment at VA TECH ! All of our parameters were met and the price was awesome!! I would highly recommend this office. I have known Todd since we were kids and now have a new friend in Misty! I work in retail pharmacy and good customer service, knowledge , honesty, and efficiency are truly hard to find these days! We will look into future endeavors with this group! They are the full package! Thanks so much!! Pam Towe"
We responded:
"Pam, thank you for our wonderful review! Thank you for trusting my office to help take care of this big move for your son. We are always here if we can help out in any way!!"
Profile photo of Amanda Johnson

Amanda Johnson

July 23, 2025

5  out of  5
rating by Amanda Johnson
"Todd is wonderful to work with and always has his customers best interest in mind."
We responded:
"Thank you for taking the time to share your thoughts! I appreciate your business. :)"
Profile photo of Ken Tucker

Ken Tucker

July 20, 2025

5  out of  5
rating by Ken Tucker
"I’ve been with Todd Selkirk’s State Farm agency with my home and cars for two decades - he truly is a good neighbor and has went over and beyond helping with any issues or claims that have occurred"
We responded:
"Ken, thank you for taking the time to share your thoughts! I appreciate your business and thank you for putting your trust in me!"
Profile photo of Rachel Vassar

Rachel Vassar

July 14, 2025

5  out of  5
rating by Rachel Vassar
"I have been insured with Todd Selkirk’s office for the last 20 years and they show professionalism and are always very quick to respond to my needs. I only trust Todd Selkirk’s agency with my safety."
We responded:
"Thank you, Rachel! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. I'm always here to help!"
Profile photo of Elliott Mills

Elliott Mills

April 9, 2025

5  out of  5
rating by Elliott Mills
"Very friendly and knowledgeable staff. Highly recommended 😊"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Melissa Pegues

Melissa Pegues

June 21, 2023

5  out of  5
rating by Melissa Pegues
"Amazing service!!!10 out of 10!!!"
Profile photo of Jack

Jack

December 2, 2021

5  out of  5
rating by Jack
"Trustworthy"
Profile photo of Steve McGarry

Steve McGarry

June 28, 2021

5  out of  5
rating by Steve McGarry
"Todd is hands down the best insurance in Botetourt area!"
We responded:
"Steve, Thank you so much! I appreciate you!"
Profile photo of Melissa Pegues

Melissa Pegues

March 17, 2021

5  out of  5
rating by Melissa Pegues
"Always the best!!!"
Profile photo of Vickie Lecher

Vickie Lecher

February 14, 2020

5  out of  5
rating by Vickie Lecher
"Rhonda is the best. Thank you"
Profile photo of Whitney Morris

Whitney Morris

January 9, 2019

5  out of  5
rating by Whitney Morris
"Very Supportive and Knowledgeable!"